Audio-Visual Maintenance & Support
Indigo Forward is an audio-visual maintenance and installations specialist.
Audio-Visual maintenance and support is a key part of our service offering. All of our audio-visual hardware customers use us for ongoing AV support and maintenance services and we are often asked to support other installation sites, installed by our competitors.
Today, Indigo supports a large number of companies worldwide and has been doing so for many years. Locations include Melbourne, Shanghai, Mumbai and Peru, to name a few, and with our dedicated audio-visual support engineers located in most of the larger countries around the world, our customers have come to rely on our support services.
Bespoke support packages
Indigo offers a number of support packages, many of which are tailored to our customers’ individual needs, appreciating that different locations require bespoke levels of SLA support, as opposed to offering a one-size-fits-all approach.
All maintenance contracts come with a 24-hour fault report with engineer call back, 2x annual preventative maintenance visits & access to tier 1 AV telephone business hours helpdesk.
Audio-visual maintenance SLA’s that we offer, per room or per site
Full time onsite engineer
Onsite support engineer per customer event (in & out of hours)
4 business hour onsite engineer response time (per site or specific room if required)
8 business hour onsite engineer response time (per site or specific room if required)
12 business hour onsite engineer response time (per site or specific room if required
Let’s connect and start a project together.
One global contract to meet all your needs.
Pricing based on the amount of equipment per location
Support and Help Desk Services
Service Review Meetings
Compliant with your Change Control Policy
Tailored Service Level Agreement to meet your needs
Proactive Network Managed Audio-Visual Maintenance & Support
Indigo’s Global-Reach Partnership Network
The Global-Reach Partnership Network (GRPN) designed by Indigo Forward offers a seamless and familiar approach, to the deployment of audio-visual and video conferencing technology globally.
The GRPN was established to facilitate customers, by providing a central global source for all audio, video and unified communications solutions.
We offer access to thousands of talented professionals, following the same practices across the globe. Our strong partnerships around the world deliver a consistent, recognised and reliable service.
Indigo Forward Customers Under Support