Managed Services

Hassle free video conferencing with Indigo’s all-inclusive managed video services.

Removing the hassle from your video managed services, Indigo offers an all-inclusive, fully-managed video service, meaning there is no need for you to invest in your video management and bridging infrastructure.

This is where our managed services can make a difference. With an in-house team of experts, we are able to proactively and seamlessly manage all of your video conferencing needs, including ongoing maintenance and technical improvements your teams may not have the capacity or capability to take on. With growing demands being placed on technical teams, a managed service like Indigo’s can result in better productivity, efficiencies and have the added benefit of reducing long-term costs too.

Unique and tailored to you

Our managed services capabilities cover several elements, all of which have been created to reduce the demand on your internal support teams, while ensuring the smooth maintenance and management of your video services.

These services offer remote management of assets, configuration, updates and even calls. Together, they ensure you can focus on what you do best, while we make sure the right technology is there to support you and your business.

Let’s connect and start a project together.

Our managed services portfolio to fit your business.

  • Indigo Forward can easily maintain video address books from a central point whilst remotely configuring, upgrading and monitoring your video systems.

  • Indigo Forward will bridge your video calls between Microsoft Teams, Room systems and Mobile devices using H.323, SIP and Mobile Networks.

  • These allow you to manage costs as call authorisation, policy and bandwidth control is all coordinated with our gatekeeper. We also offer real-time monitoring which allows senior members of staff the option of viewing issues in real-time, alongside graphical reports which allow for the analysing of trends and usage.

  • NetSense is a proprietary technology which optimises the video quality according to the available bandwidth to minimise packet loss.

    With Scalable Video Coding (SVC) for network resiliency, the system will automatically adjust to the caller with the lowest bandwidth, meaning each caller will benefit from the same resolution and clarity during the conversation.

  • Provides full H.323 Gatekeeper to simply and easily define, control and manage voice, video and data traffic over IP networks.

  • Launching video calls, meet and greet participants and fully monitored calls.

  • Telephone-like calling and DDI (Direct dial-in) makes connecting simple. Flexible dial plan configuration with zone prefixes and support of alias names, numbers, URLs and email addresses offers unparalleled flexibility for administrators to simplify communications for their users.

  • Advance bandwidth control offers a higher video quality with less bandwidth consumption in high definition

  • At Indigo Forward we offer 'follow the sun' global support through our 24/7/365 sales and technical support desks in the UK and the US.